EQ Contact Center CEO Gregg Hansen explains the benefits of a fully Web-based contact center platform with integrated PBX functionality, compared to traditional on-premises alternatives.
Tags:
EQ Contact Center,
Equilibrium,
Gregg Hansen,
PBX,
open source,
contact center,
call center,
cloud contact center,
Web-based call center,
Web-based communications,
customer service,
TMC,
Erik Linask,
ITEXPO,
Miami
01/30/2013